How does arrival work?
Please prepare your guest details via the online check-in. You will receive the specific access information and personal arrangements directly before you arrive.
Guest guide & FAQ
Questions & answers for your getaway.
The key answers on booking, arrival, your stay, facilities, wellness, the natural pool, bread roll service, house rules and cancellation – gathered calmly for your getaway on the Geyersberg.
FAQ
Arrival & your stay
When is check-out?
You will receive the exact departure information on site or when arranging your stay directly with Wolfsteiner Bergchalets.
Is there a reception desk staffed at all times?
No. If you have any questions, you can reach us by phone or WhatsApp on +49 151 68597800.
Are visitors allowed in the chalet?
Visitors are only possible after prior consultation and with our consent.
How many people may stay overnight?
The maximum number of guests is stated in the respective chalet description and the booking confirmation.
FAQ
Chalet & facilities
Is the kitchen equipped?
Yes. The chalets are set up for private self-catering, including basic kitchen equipment for relaxed days.
Is there a barbecue?
A gas barbecue may be available depending on the chalet and situation. Please follow the safety and usage instructions on site.
Are towels provided?
Yes. Towels, bed linen and comfort items are ready for your stay. If you need anything extra, please let us know personally.
Are bathrobes and slippers provided?
Bathrobes and slippers are provided for your chalet getaway.
Is there Wi-Fi?
The Wi-Fi details are provided in the chalet. Access data is not published on the website.
FAQ
Wellness & natural pool
Does every chalet have a hot tub?
Yes. Each of the four chalets has its own private hot tub.
Does every chalet have a sauna?
Yes. Every chalet has its own sauna: Chalet Panorama a Finnish panoramic sauna, Chalet Deluxe and Chalet Romantik an infrared sauna each, and Chalet Young & Fun a combined infrared sauna.
Can the hot tub be set to a warmer temperature?
Please discuss special requests with us directly. We will check what is responsible and technically possible.
Who may use the natural pool?
The natural pool on the grounds is available to all guests of Wolfsteiner Bergchalets.
What should I bear in mind at the natural pool?
Children must be supervised by a responsible adult at all times. Please follow the information on site.
FAQ
Service & food
Is breakfast available?
The chalets are private self-catering accommodation. A classic hotel breakfast is not automatically offered.
Is there a bread roll service?
Yes. During the online check-in, chalet guests can choose freshly baked goods and small breakfast extras for the days of their holiday they want.
Where can I order bread rolls?
Bread rolls can only be ordered via the online check-in (in German). There you choose delivery days, products and quantities.
Are there drinks or food in the chalet?
Any additional food or drinks provided may be handled separately and charged according to consumption.
Can I store or charge e-bikes?
Please discuss storing or charging bicycles and e-bikes with us directly.
FAQ
Region, outings & places to eat
Which day trips are good around Freyung?
The Bavarian Forest National Park, the Lusen, the Treetop Walk, the observation tower on the Geyersberg, the Haidel, the Buchberger Leite gorge, the Saußbachklamm gorge and the Finsterau open-air museum are all lovely regional tips. Please check current information directly with each provider.
Are there restaurant tips nearby?
For regional food and easy-going evenings, try for example Lang Bräu Freyung, Gasthaus-Restaurant Uhrmann or Ristorante-Pizzeria Goldener Steig in Freyung. Please check opening hours, reservations and menus directly with the restaurant.
FAQ
House rules & safety
Are dogs or other pets allowed in the chalets?
Pets are only possible after a prior request and confirmation by the Wolfsteiner team.
Are parties allowed?
No. Parties, events and stag or hen parties do not fit a quiet chalet getaway.
May loud music be played?
No. Please be considerate of other guests, neighbours and the quiet surroundings on the Geyersberg.
Are open fires allowed?
Open fires are not allowed unless expressly permitted in advance.
What happens in a power cut or severe weather?
Events such as severe weather or power outages can lead to restrictions. We will help as far as we reasonably can.
Do I have to dispose of rubbish myself?
Please separate your rubbish in the chalet. You will find further information on site.
FAQ
Booking, payment & cancellation
How can I pay?
Payment details depend on the booking route, the booking confirmation and what we agree with you directly.
Is payment in advance by bank transfer possible?
Payment in advance by bank transfer is only possible after prior consultation and with our consent.
Is there a deposit?
A deposit may be agreed depending on the booking and confirmation.
Is there a right of withdrawal?
For accommodation services on fixed dates there is generally no statutory right of withdrawal. Details can be found in our terms and conditions (German version is binding).
How can I cancel?
Please always cancel via the route you used to book. For direct bookings, please contact us in writing.
Which cancellation terms apply?
The booking confirmation, the portal's terms or our terms and conditions for direct bookings apply (German version is binding).